Unmatched Technical Support with Unparalleled Performance
Raynok Technical Support
Welcome to Reliability, Where Every Move Counts!
In a world where Motion Control companies’ technical support often comes with a very hefty price tag and questionable availability, Raynok stands out as a pillar of reliability, affordability, and unparalleled service. Imagine a partner that not only meets your technical needs but exceeds expectations with a steadfast commitment to excellence, all while respecting your budget.
This is the essence of Raynok: a commitment to providing quality, availability, and a customer-centric approach, not just as promises but as part of our daily practice. Choosing Raynok is more than a decision for today, it’s an investment in a smoother, more efficient future for your venue or event.”
Why Choose Raynok?
1. Cost-Effective Excellence:
When you get industry-leading technical support for half the cost of our main competitors. Top Quality service doesn’t have to break the bank.
2. Round-the-Clock Availability:
Our dedicated team is available daily, 52 weeks a year, with extended Premium Support Options. Niscon Technical Support is here to serve when you need us most.
3. Global Reach, Local Touch:
With toll-free North American contact and worldwide support numbers, plus email and remote computer-to-computer links, we’re always within reach, where ever you may be.
4. Preferential Treatment and Always on the Leading Edge :
Enjoy preferred rates and training by our Factory-Trained Service Technicians, ensuring your team is always up to speed.
5. Comprehensive Coverage:
From initial hardware evaluation to detailed resolution reports, we cover every aspect of your system’s health.
6. Customer-Centric Approach:
We value your input and feedback. Raynok provides the services that are tailored to fit your unique needs and venue requirements.
Commitment to Excellence
• Proactive Maintenance: Don’t wait for problems to arise. Our regular inspections and training keep your system in peak performance and condition.
• Rapid Raynok Response: If you have issues.. We’re on it. Raynok quick and efficient service minimizes any downtime, making sure your events stay on track.
• Transparent Communication: Stay informed with immediate updates. As part of the Raynok team we are partners that work together to make every outcome the best it can be for your venue or event.
• Stay up-to-date: Add a comprehensive Software Update package to your Technical Support Contract and receive the latest release of Raynok annually.
Premium |
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Enhanced |
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| 12hr response from email or phone call 7 days a week | 2hr response from email or phone call 7 days a week | 24hr response from email or phone call 7 days a week |
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| Our most popular option. |
Can’t afford the downtime risk. Call us for options and to discuss your installation.
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For budget the budget conscious, who need additional support for the in-house technical staff. |
Pay as you GO |
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Software Maintenance |
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| 48hr response from email or phone call, Monday to Friday | <1hr response from email or phone call during special events on an as needed basis | Ensure your copy of Raynok is always up-to-date |
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| No upfront cost, first 30 minutes are free, after that you will be billed for time used at our current rates at the time of call. |
Have a hugely important one time event and want to cover all your bases? This option lets you pre-book our technical support engineers for faster response. Priced according to our current rates at the time of service.
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Priced per active license. |
| All plans are annual contracts. Support plans are billed bi-annually. Software maintenance is billed annually. Payment can be made by cheque, bank transfer, or by credit card |
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Download Raynok Demo Software
Demo Software
Sign up with our members area to access a full demo version of the Raynok Software. Please be patient as access to the software download is restricted. One of our Team members will reach out to you with a few questions to ensure you have all the necessary tools you require to get the best experience we can provide. We respect your privacy. Please review our privacy policy.
